Terms and Conditions for Online Stores

These General Terms and Conditions (“Terms”) govern the rights and obligations of you, as the buyer, and us, as the seller or trader, in contractual relationships concluded by means of distance communication, specifically through the online store available at monorlaser.com.

All information regarding the processing of your personal data is included in our Privacy Policy, available here: /privacy-policy/

As you certainly know, we communicate primarily remotely. Therefore, our Contract is also concluded using means of distance communication, which allow us to agree on the Contract without the simultaneous physical presence of you and us.

If any part of these Terms contradicts what we have mutually agreed during the order process in our online store, that specific agreement shall prevail over these Terms.

1. Definitions

1.1 Digital performance means everything that can be purchased in the online store by concluding a contract for the provision of digital performance and that consists of data created and supplied in digital form, or a digital service that allows you to create, process, store or access data in digital form.

1.2 Price means the financial amount you will pay for the Goods.

1.3 Delivery price means the financial amount you will pay for the delivery of the Goods, including packaging, transport, postage or other charges.

1.4 Total price means the sum of the Price, Delivery price and any other costs and charges, if these could not be determined in advance.

1.5 VAT means value added tax under applicable legal regulations.

1.6 Online store means the online store operated by us at monorlaser.com, where the purchase of Goods takes place.

1.7 Invoice means a tax document issued in accordance with the VAT Act for the Total price.

1.8 We / Us means ECOMP Slovakia, s.r.o., email: info@monorlaser.com, phone: +421 908 537 454, referred to by law as the seller and/or trader. For the avoidance of doubt, we are not an online marketplace operator and therefore special information obligations under Sections 16 and 17 of the Consumer Protection Act do not apply to us.

1.9 Order means your binding proposal to conclude a purchase contract for Goods with us.

1.10 Entrepreneur means a person registered in the Commercial Register, a person conducting business under a trade license, a person conducting business under other authorization pursuant to special regulations, or a person engaged in agricultural production registered in the relevant register.

1.11 Consumer means a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business or other entrepreneurial activity.

1.12 Consumer purchase contract means a purchase contract concluded between a trader as the seller and a Consumer as the buyer, where the subject of purchase is any movable item, including items with digital elements, water, gas or electricity sold in a limited volume or specified quantity, including items that are yet to be manufactured or produced, including according to the Consumer’s specifications.

1.13 Goods means everything that can be purchased in the online store, including movable Goods containing Digital content or Digital services.

1.14 User account means an account created based on the data provided by you, allowing storage of entered data, order history, concluded contracts or access to and use of Digital content supplied under a contract for digital performance.

1.15 You means the person purchasing from our online store, legally referred to as the buyer. If you provide your Company ID in the order, you acknowledge that provisions of these Terms specifically intended for Entrepreneurs, as well as any mutually agreed conditions between us, shall apply to you, while you still retain protection against unfair and aggressive commercial practices and misleading conduct or misleading omissions within the limits of applicable law.

1.16 Contract means the purchase contract concluded on the basis of a properly completed Order submitted through the online store, concluded at the moment when you receive our Order confirmation. The Contract may also be a contract for the purchase of an item with digital elements or a contract for the provision of digital performance.

1.17 Distance contract means a contract between a trader and a Consumer agreed and concluded exclusively through one or more means of distance communication, without the simultaneous physical presence of the trader and Consumer, especially through an online interface, email, phone, fax, addressed letter or catalog.

1.18 Civil Code means Slovak Act No. 40/1964 Coll., as amended.

1.19 Consumer Protection Act means Slovak Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts.

2. General Provisions and Information

2.1 Goods can be purchased only through the online store interface.

2.2 When purchasing Goods, you are obliged to provide us with all information correctly, completely and truthfully. We will consider the information provided by you when ordering Goods to be correct, complete and truthful.

3. Conclusion of the Contract

3.1 The Contract with us may be concluded only in Slovak.

3.2 The Contract is concluded remotely through the online store. Any costs related to the use of distance communication means are borne by you. These costs do not increase the Total price of the Goods and do not differ from the standard rates charged for using such means, especially internet access. By submitting the Order, you agree to the use of distance communication.

3.3 To conclude the Contract, you must create an Order proposal in the online store. This proposal must include:

a. information about the Goods being purchased;

b. information about the Price, Delivery price, VAT, payment method and required delivery method;

c. your identification details necessary for delivery, especially first name, last name, delivery address, phone number and email address;

d. in case of regular and repeated deliveries, information about the period for which the Goods are to be delivered.

3.4 During the creation of the Order proposal, you may change and check the entered data until the Order is submitted.

3.5 By clicking the button “Order with obligation to pay”, you submit the Order. Before clicking this button, you must confirm that you have read and agree to these Terms.

3.6 We will confirm your Order as soon as possible by email sent to the email address provided in the Order. The confirmation will include an Order summary and these Terms. The Contract is concluded upon our confirmation of the Order.

3.7 There may be cases where we cannot confirm your Order, especially if the Goods are unavailable or if you order more units than allowed. In such cases, we will contact you and may offer a modified Contract.

3.8 If an obviously incorrect Price is displayed in the online store or Order proposal, especially due to a technical error, we are not obliged to deliver the Goods at that Price, even if the Order was confirmed.

3.9 Once the Contract is concluded, you are obliged to pay the Total price.

3.10 If you have a User account, you may place an Order through it. You are still obliged to check the accuracy, truthfulness and completeness of pre-filled data.

3.11 In some cases, we may allow the use of a discount for the purchase of Goods. To apply the discount, you must enter the relevant discount information in the designated field during the Order process.

4. User Account

4.1 Based on your registration in the online store, you may access your User account.

4.2 When registering a User account, you are obliged to provide correct and truthful information and update it in case of any changes.

4.3 Access to the User account is protected by a username and password. You are obliged to keep these login details confidential.

4.4 The User account is personal and you are not entitled to allow third parties to use it.

4.5 We may cancel your User account, especially if it has not been used for more than 2 years, after withdrawal from the Contract, or if you breach your obligations under the Contract.

4.6 The User account may not be available continuously, especially due to necessary maintenance of hardware or software.

5. Pricing and Payment Terms, Retention of Ownership

5.1 The Price is always stated in the online store, in the Order proposal and in the Contract. If there is a discrepancy, the Price stated in the Order proposal applies.

5.2 The Total price is stated including VAT and all fees required by applicable legal regulations.

5.3 Payment of the Total price is required after conclusion of the Contract and before delivery of the Goods. Payment may be made by:

a. bank transfer;
b. online card payment through Shoptet Pay;
c. cash on delivery;
d. cash payment upon personal collection.

5.4 The invoice will be issued electronically after payment of the Total price and sent to your email address. It may also be physically included with the Goods and available in your User account.

5.5 Ownership of the Goods passes to you only after the Total price has been paid and the Goods have been delivered to you.

6. Delivery of Goods and Transfer of Risk

6.1 Goods will be delivered according to your selected method, including:

a. personal collection at our premises;
b. personal collection at Packeta pick-up points;
c. delivery through Packeta or Toptrans.

6.2 Goods can be delivered only within the Slovak Republic and the Czech Republic.

6.3 We are obliged to deliver the Goods without undue delay, but no later than 30 days from conclusion of the Contract, unless agreed otherwise.

6.4 If circumstances arise that affect the delivery date, we will inform you by email about the new estimated delivery date.

6.5 When receiving Goods from the carrier, you are obliged to check the integrity of the packaging and report any damage immediately to the carrier and to us.

6.6 You are obliged to take delivery of the Goods at the agreed place and time. If you fail to do so, we may charge you the costs of repeated delivery.

6.7 If Goods must be delivered repeatedly or in a different way due to reasons on your side, you are obliged to reimburse us for the associated costs.

6.8 The risk of accidental destruction, deterioration or loss of the Goods passes to you upon delivery of the Goods.

7. Rights Arising from Liability for Defects

7.1.1 If you are an Entrepreneur, we undertake to deliver the Goods in the agreed quality, quantity and without defects.

7.1.2 If you are a Consumer, we undertake to deliver the Goods in accordance with the general and agreed requirements under the Slovak Civil Code.

7.1.7 The general warranty period is 24 months. The warranty period begins from the moment you receive the Goods.

7.1.8 If the Goods are replaced, a new warranty period begins from the receipt of the replacement Goods.

7.2 The Goods are defective if they do not comply with the agreed or general requirements, or if their use is prevented or restricted by the rights of a third party, including intellectual property rights.

7.3 Entrepreneurs are obliged to notify us of visible defects without undue delay, but no later than within 3 days of receiving the Goods.

7.4 Consumers may exercise their rights arising from liability for defects that occur within 24 months from delivery, provided the defect is reported within 2 months from its discovery.

7.5 A complaint may be submitted by email, letter or personally at our premises. You may also use the complaint form provided by us.

7.6 Complaints will be handled by repair, replacement, a reasonable price reduction, refund or justified rejection of the complaint.

7.6.1 We will remove the defect within a reasonable period necessary for assessment, repair or replacement, but no later than 30 days from the date of the complaint.

7.8 If we reject liability for defects, you may contact an accredited, authorized or notified person, such as an expert, authorized service center or scientific institution, to obtain an expert opinion.

8. Withdrawal from the Contract

8.1 Withdrawal from the Contract may occur for the reasons and in the manner stated in these Terms.

8.2 If you are a Consumer, you have the right to withdraw from the Contract without giving a reason within 14 days from receiving the Goods.

8.4 Even as a Consumer, you may not withdraw from the Contract in certain cases, especially if the subject of the Contract is:

a. provision of a service that has already been fully provided with your prior consent;
b. Goods whose Price depends on financial market fluctuations;
c. Goods made according to your specifications or custom-made Goods;
d. Goods subject to rapid deterioration;
e. sealed Goods that cannot be returned for health or hygiene reasons once opened;
f. sealed audio, video, audiovisual recordings or software once opened;
g. periodicals, except subscriptions;
h. digital content not supplied on a tangible medium, if supplied with your prior express consent before the withdrawal period expired.

8.6 In case of withdrawal from the Contract, the Price will be refunded within 14 days from delivery of the withdrawal notice, but not before the Goods are returned or proof of return is provided.

8.7 You are obliged to return the Goods within 14 days from withdrawal from the Contract. You bear the costs of returning the Goods unless agreed otherwise.

8.8 You are liable for any reduction in the value of the Goods caused by handling beyond what is necessary to determine their nature and characteristics.

8.9 We are entitled to withdraw from the Contract in case of stock depletion, unavailability of Goods, production interruption, force majeure or other objective reasons preventing delivery.

8.10 We are also entitled to withdraw from the Contract if you fail to take delivery of the Goods within 5 business days from the day you were obliged to do so.

9. Submissions and Complaints

9.1 As a Consumer, you may submit complaints and requests in writing by email to: info@monorlaser.com

9.2 We will inform you about the assessment of your complaint by email.

9.3 The supervisory authority is mainly the Slovak Trade Inspection, Žilina Inspectorate, Predmestská 71, P.O. Box B-89, 011 79 Žilina 1, phone: +421 41 7632 130.

9.4 If you are not satisfied with the handling of your complaint, you may submit a request for inspection electronically through the Slovak Trade Inspection website.

10. Alternative Consumer Dispute Resolution

10.1 You have the right to contact us with a request for remedy by email at info@monorlaser.com if you are not satisfied with the way we handled your complaint or if you believe that we have violated your rights.

If we reject your request or do not respond within 30 days, you have the right to submit a proposal for alternative dispute resolution under Slovak Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.

10.2 The list of alternative dispute resolution bodies is available on the website of the Ministry of Economy of the Slovak Republic.

10.3 The proposal may be submitted in the manner specified by the applicable law.

10.4 You also have the right to initiate online dispute resolution through the EU online dispute resolution platform.

11. Final Provisions

11.1 All written correspondence will be delivered electronically. Our email address is stated in our identification details. We will send correspondence to the email address provided in the Contract, User account or the address from which you contacted us.

11.2 The Contract may be amended only by written agreement between us. We are entitled to amend these Terms, but such amendments will not affect already concluded Contracts.

11.3 In case of force majeure or unforeseeable events, including natural disasters, pandemics, operational failures or supplier outages, we are not liable for damage caused as a result of such events.

11.4 The complaint form and withdrawal form, including instructions, form an integral part of these Terms.

11.5 The Contract, including these Terms, is archived electronically by us, but is not accessible to you. However, you will always receive these Terms and the Order confirmation by email.

11.6 No codes of conduct under the Consumer Protection Act apply to our activities.

11.7 These Terms enter into force on 20 October 2025.